Cancellation & Refund Policy

Last updated: April 2026

CANCELLATIONS BY YOU

30-Day Risk-Free Booking You are eligible for a 100% refund within 30 days of your booking date, provided your cancellation occurs at least 90 days before the trip start date. After 30 days (or once we are within the 90-day window), our standard non-refundable policy applies.

60+ days before the trip start date:

If you need to cancel your adventure more than 60 days before the trip start date, JoyBound Adventures will retain 30% of the trip total (your deposit) to cover non-refundable lodging commitments and administrative costs. We strongly recommend 'Cancel For Any Reason' (CFAR) travel insurance to protect your investment.

30-60 days before the trip start date:

50% of your total trip cost will be refunded.

Within 30 days of the trip start date:

The trip is fully non‑refundable.

Comprehensive travel insurance is required for all participants. This protects you in case of unexpected events such as illness, injury, flight disruptions, or other emergencies that may affect your ability to travel. We require proof of coverage for all travelers before the trip begins.

TRIP CREDITS & DATE CHANGES

Trip credit is available for a future departure if you cancel more than 60 days before the trip. You’ll receive credit for the full amount.

Date changes are allowed when possible. Adjusting your travel dates may incur additional fees depending on availability, supplier policies, or permit requirements.

CANCELLATIONS BY JOYBOUND OR OUR PARTNERS

We may cancel a trip at any time up to 60 days before departure if the trip has not met the minimum booking numbers. We may cancel a trip at any time prior to departure due to terrorism, natural disasters, pandemics, civil unrest, official government travel warnings or restrictions or other external events that prevent us from safely operating the planned itinerary. If we cancel your trip due to low participant numbers, you can transfer amounts paid to an alternate trip or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control (see Force Majeure), refunds will be issued minus any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.

FORCE MAJEURE & UNRECOVERABLE COSTS

If the trip is canceled, delayed, shortened, or altered due to events beyond our control — including but not limited to severe weather, wildfires, natural disasters, pandemics, political unrest, strikes, airline cancellations, or government restrictions — refunds will be issued minus any unrecoverable costs already paid to suppliers on your behalf. No additional compensation will be provided.

WHAT ARE "UNRECOVERABLE COSTS"?

These are expenses we cannot get back from vendors, even if the trip doesn’t happen. Examples include but are not limited to:

  • Nonrefundable airline tickets or change/cancellation fees
  • Charter flights, buses, vans, or shuttles paid in advance
  • Hotel, lodge, cabin, or campsite deposits
  • Deposits or wages for guides, instructors, or trip leaders
  • Permits, park entrance fees, or activity licenses
  • Tickets to events, attractions, or activities
  • Pre-purchased group meals, catering, or perishable food
  • Non-refundable equipment or gear rentals
  • Travel agency, booking, or administrative fees
  • Insurance premiums (if nonrefundable)

We share this information so you understand in advance what kinds of costs might be deducted from your refund if an unavoidable cancellation occurs.

MINIMUM GROUP SIZE CANCELLATIONS

Each trip has a specific set of minimum and maximum number of participants. If a trip has not met the minimum group size 60 days prior to the trip start date then JoyBound Adventures reserves the right to cancel that trip. Though cancellation is a last resort, travelers should be aware of the possibility and refrain from booking flights until given confirmation that the trip is going. In the event that JoyBound Adventures cancels a trip due to low participant numbers, full credit transfers or refunds will be issued. 

NO REFUNDS AFTER DEPARTURE

Once a trip has begun, no refunds, credits, or reimbursements will be issued under any circumstances, except as outlined under Force Majeure / Unrecoverable Costs. This includes, but is not limited to:

  • Missed activities due to personal choice, illness, injury, or fitness level
  • Itinerary changes due to weather, safety concerns, or other causes
  • Early departure from the trip for any reason

Our itineraries are thoughtfully designed, but outdoor and adventure travel in natural, remote environments inherently involves unpredictable factors such as weather, trail conditions, logistical constraints, and local regulations.

By joining a trip, you acknowledge and accept that reasonable changes, substitutions, or adjustments to the itinerary may occur at any time. These are considered a normal part of the travel experience, not a shortfall in the services provided. All such decisions are made solely at the discretion of the trip leaders or operators to ensure safety, quality, and the overall success of the trip.